A prospective client asks for help. Carry the intake through consultation and, after the firm approves, signed engagement.
- Reads
- Intake rules, inquiry, firm templates
- Works in
- Email, practice software, calendar
- 1
Collect the intake details
Get party names and route conflict review to staff.
- 2
Book the consultation
After clearance, find a slot and send reminders.
- 3
Move engagement forward
Send the firm-approved packet after attorney acceptance.
- 4
Follow through
Chase signatures and retainer status. Update the matter record.
What gets finished
The firm has a signed engagement and confirmed retainer status, or a documented reason the prospect did not proceed. Staff see every open item.
When it brings you in
Conflict clearance, client acceptance, and legal questions go to the firm before the next step proceeds.